Antonia Jiménez to lead largest social service agency
Antonia Jiménez has been named director of the Los Angeles County Department of Public Social Services, the largest social service agency in the nation. Photo courtesy DPSS Antonia Jiménez named head of Dept. of Public Social Services, nation’s largest social
Antonia Jiménez has been named director of the Los Angeles County Department of Public Social Services, the largest social service agency in the nation. Photo courtesy DPSS
Antonia Jiménez named head of Dept. of Public Social Services, nation’s largest social service agency
LOS ANGELES – The Los Angeles County Board of Supervisors has appointed Antonia Jiménez to serve as Director of the Los Angeles County Department of Public Social Services (DPSS), the largest social service agency in the nation.
Jiménez has served as DPSS Acting Director since March and has assumed the responsibility of overseeing the Department’s annual budget of $4 billion, which provides programs and services to 3.5 million low-income County residents. She also manages the Department’s 14,000-plus workforce and the implementation of all federal, state, and county policies, and high-profile initiatives.
Since May 2016, Jiménez has focused on leveraging technology to improve the customer experience, reduce food insecurity and enhance access to DPSS services. She has implemented projects to reduce customer waiting time and streamline processing in DPSS offices, increase telephone assistance available through the DPSS Customer Service Centers, and promote online applications through the Your Benefits Now (YBN) website. She is collaborating with all DPSS staff to create a new organizational purpose and establish quality service standards to deliver consistently exceptional service.
Jiménez has over 30 years of experience as a seasoned government and private sector executive, much of it overseeing high-profile human services programs.
Jiménez joined DPSS in 2015 as chief deputy and championed the Model Office Project to streamline and improve the customer service experience in all DPSS public service offices, winning multiple awards for the design. She first joined Los Angeles County in 2010 as deputy chief executive officer for the Children and Families Well-Being Cluster, and led numerous task forces, reform efforts and strategic initiatives. She also served the Commonwealth of Massachusetts for 16 years in various positions as special assistant to the governor and chief financial officer to the Executive Office of Education.
In the private industry, Jiménez served as senior manager for Deloitte Consulting, where she headed projects for the Pennsylvania Department of Public Welfare, New York City Strategic Initiative, and Solano County’s Health and Human Services Department.
Jiménez earned a bachelor of science degree from Emmanuel College and completed senior manager and executive programs at Harvard University’s Kennedy School of Government and Massachusetts Institute of Technology’s Sloan School of Management.